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State Farm® Insurance Agent

Diana Kostal

4.2 out of 5 (33 reviews)

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What our customers say about us...

Profile photo of Scott Mullins

Scott Mullins

May 13, 2022

5  out of  5
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William Reid

July 1, 2021

5  out of  5
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Darcy Cooper

July 1, 2021

5  out of  5
"Diana Kostal and her team have been a great help through out the pandemic and currently. Great customer service."
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deba briscoe

May 18, 2021

5  out of  5
"Great team of professionals!"
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Patrick Shirley

April 16, 2021

1  out of  5
"My experience with this agency was almost entirely negative. Let's start with a non-competitive price relative to other insurance for the same level of coverage. Then let's tack on lack of smooth and quick response. Several times, when I had to have a tow reimbursed, I was told I could only recieve payment by mailed check. This is simply unacceptable in modernity. This is literally not even up to 1890s standards of technology. In one case, the check never arrived, and I had to ask for it to be resent, further delaying payment. The second time, the office sat on my issue, and didn't address it, as the actual agent was out of the office for two weeks. They only filed it with corporate claims after repeated phone calls from me. During one of those calls, an employee of this agency took issue with my statement that they were providing sub par service, and raved about how long she'd been working in this field, and how she would hang up to such "rudeness". Ok boomer. Later that day, I received a curt follow up email detailing that essentially, I could take up any future concerns with corporate. To be clear, the two younger employees I had previously interacted with were nothing but helpful, response, and decent. Seriously, I would not recommend this agency to my worst enemy. EDIT: Shortly after this review, I received an unsolicited phone call from Diana. The level of unprofessionalism and cluelessness demonstrated only increased, and the overall tenor of her conversation was "please get rid of the review. I had not asked to be called, basically, she wanted to see how many platitudes would make me happy. This is utterly unacceptable, and reeks of retaliation and harassment following a bad review."
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Rebecca Alston

January 10, 2021

5  out of  5
"Quick and very reasonable"
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marty josephson

November 23, 2020

5  out of  5
"They have always been attentive to what I needed and have provided good service."
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Tony Y

September 16, 2020

5  out of  5
"Great services. Thanks Diana and Kay to go over all of the details and options for our current home policy and then new house we just bought, and all of the different deductions."
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Roy Bahat

September 16, 2020

5  out of  5
"They were fast, communicative, and got us sorted. Loved the experience. Thank you Kay!"
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Sam Moser

March 2, 2020

5  out of  5
"They are just superb to work with! Nothing like having this team being able to answer questions and get you rolling. In person meetings and phone calls are always handled professionally and efficiently. 5 stars all the way!"
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Cindy P

August 18, 2019

1  out of  5
"Never helped me out"
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Rich Wood

April 3, 2019

5  out of  5
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Rachel Courchaine

February 27, 2019

5  out of  5
"Diana and her staff are very professional and helpful!"
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Rick Feest

February 15, 2019

5  out of  5
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Kenneth Tipton

December 15, 2018

5  out of  5
"Great Customer Care Center !"
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Mimi Schwarz

August 31, 2018

5  out of  5
"Diana and her staff are always incredibly friendly and helpful with all of our insurance needs and questions! They take care of all changes and requests very quickly! I would highly recommend them to handle all of your insurance needs."
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Edward Purcell

August 22, 2018

5  out of  5
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Anglia Garner

May 4, 2018

5  out of  5
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Gwen Brooks

April 25, 2018

5  out of  5
"What a wonderful, caring, competent community leader who truly walk the walk with taking care of their clients with anything that could come along and hurt them financially. Great job Diana Kostal State Farm!"
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October 30, 2015

1  out of  5